Barloworld

Customer privacy: PR8

• PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

  Integrated Report:

  Managing technology - Risk mitigation

  Corporate Governance:

  Governance framework - Chapter 5 - The governance of information technology - 5.6 Governance framework - Chapter 6 - Compliance with laws, codes, rules and standards Governance framework - IT Governance

  During the year there were no substantiated complaints on breaches of customer privacy and losses of customer data. The group is sensitive to security and use of personal information and has implemented a programme to ensure compliance with the requirements of Consumer Protect Act (CPA) and the pending Protection of Personal Information Act (POPI) in South Africa.

  Under Commitment in our Worldwide Code of Conduct, we undertake to “... use electronic communications technology responsibly and professionally” and “We recognise and respect personal privacy”